Cloud, Infrastructure & Workplace Services

One partner for your Cloud, server and end-user support needs.

Blackhill delivers proactive management, monitoring, security, and support across your entire technology environment, ensuring your users remain productive and your systems remain secure, available, and aligned to business objectives.

Our services

Four disciplines, run as one service

From your Microsoft 365 tenant to the servers and networks behind it, the same team owns the whole estate. Independent assessments and senior consulting sit alongside day-to-day management, so the advice you act on comes from the people who run the environment.

01

Azure and Microsoft 365

Your entire Microsoft 365 tenant, administered, secured and supported as one. We own the platform end to end, so your people can rely on it without thinking about it.

  • Administration and management Day-to-day tenant admin, user and licence changes, handled so nothing falls through the cracks.
  • Security and compliance Identity, access and data policies configured and monitored to keep your tenant secure.
  • Exchange Online support Mailboxes, mail flow and spam filtering kept running and free of delivery issues.
  • Microsoft Teams support Teams, channels and calling configured and supported for smooth day-to-day collaboration.
  • SharePoint Online and OneDrive Document libraries and file sharing set up, permissioned and kept organised.
  • Microsoft 365 Apps support Installation, updates and troubleshooting for Word, Excel, Outlook and the rest of the suite.
  • Backup and recovery Mailboxes and files backed up on a schedule, with fast recovery when something is lost.
  • Helpdesk and end-user support A responsive helpdesk for everyday M365 issues, so your people stay productive.
How we engage

From assessment to excellence

Whether we inherit an environment or build one, every engagement follows the same four disciplines.

01

Assess

An independent review of your security posture, infrastructure, endpoints and performance. You get documented findings and a prioritised plan, not a sales pitch.

02

Stabilise

We close the gaps the assessment surfaces: patching, backup and recovery, identity hygiene, firewall and security policies.

03

Manage

Day-to-day administration, monitoring and helpdesk under a defined SLA. Microsoft 365, servers, networks and devices, run as one environment.

04

Optimize

With operations stable, the work turns to what is next: cloud strategy, cybersecurity maturity, Power BI reporting and properly managed IT projects.

Service levels

Support Aligned to Your Business Priorities

Basic

Business-hours support with agreed response SLAs for organizations with standard support requirements.

  • Business-hours coverage
  • Defined response SLAs
  • Reactive support
Recommended

Premium

24x7 support with proactive monitoring and rapid incident response, ensuring continuous operational resilience.

  • 24/7 support
  • Priority response
  • Proactive monitoring

Enterprise

Dedicated expertise, tailored SLAs, and advanced monitoring for mission-critical environments.

  • Custom SLAs
  • Dedicated support team
  • Advanced security monitoring

Not sure which fits? Talk to us.